Before you order, please read the information.
▪ Exchanges are not accepted for incorrect orders or simple changes of mind. Please double-check your order details before making a purchase.
▪ The lens design may appear different in color from the actual product depending on your monitor or phone screen settings. Please be aware of this in advance.
▪ All orders will be accepted and shipped only on business days from Monday to Friday (Korea Standard Time), excluding Korean holidays.
▪ Orders received on Saturday and Sunday will be processed on the next business day.
Order Processing
The lens will be manufactured after receiving the order at 09:00 (GMT+9) on businessdays. It takes 7–10 days.
International Shipping
All packages from LENSME are dispatched from South Korea. We ship to nearly every country served by international carriers, except for a few countries restricted by international trade laws.
You cannot choose a shipping company.
| Nation |
Taiwan |
Hong Kong |
Singapore |
Australia |
Canada |
Other
Asia
|
Other countries |
Estimated delivery time
(Business day)
+ After shipment |
3-4
DAYS |
3-4
DAYS |
3-4
DAYS |
5-9
DAYS |
5-9
DAYS |
5-9
DAYS |
7-14
DAYS |
★ Important Notes
▪ Astigmatism lenses take approximately 7-10 days to manufacture.
▪ Delivery delays resulting from factors such as processing time, customs clearance, and adverse weather conditions are beyond the control of local postal services.
Shipping Costs
| Continent / Options |
Singapore
|
Australia |
Malaysia
/Hongkong
|
US |
Canada |
UK
EU
|
Other Countries
|
| Standard Cost |
$8.1 |
$17.5 |
$7 / $7.2 |
$45~ |
$24.00 |
$26.00 |
$38.00 |
Customs Duties/Taxes
The customer is responsible for covering applicable inbound tariffs, taxes, and other fees as deemed appropriate by local authorities. These fees are not included in the prices listed on our site.
Payment for these fees is made directly to your local carrier or government and is not collected by LENSME, making them non-refundable. We operate on a Delivery Duty Unpaid (DDU) basis for international shipments.
In essence, the recipient must settle all relevant fees, including customs, import duties, VAT, etc., to receive the package. As we cannot specify the exact amount of these fees, please reach out to your country's customs for precise details.
Moreover, given that contact lenses are categorized as medical devices, there may be limitations on the quantity passed at once under the Pharmaceutical Affairs Act.
There are differences in each country and we will ship them in a fixed quantity. (There are cases where we have to send them separately several times.)
Tracking Your Order
Once your order is shipped, tracking information will be sent to you via email. The provided tracking number enables you to monitor the latest shipping updates for your package online.
If you're a member of LENSME, you can log in to your account to track the delivery.
Order Amount Limit
Due to potential tariff-related delays, we cap order amounts, including shipping costs, at less than $250.
Customers desiring purchases exceeding $250 are encouraged to place separate orders to avoid customs issues.
Please note that individual orders from one customer cannot be consolidated into a single package.
There may be differences in the amount of restrictions depending on the country.
It will be shipped 7-10 days after the order date (manufacturing period).
Please check the e-mail sent after sending it.
Address Changes
You can update your shipping address before your order is shipped.
To request a change, please contact Customer Support with your Order Number and Email Address as soon as possible after placing your order.
Once an order has been shipped, the shipping address cannot be modified.
▪ Customer Responsibility: Buyers are responsible for providing the correct shipping address at checkout.
▪ Lost Packages: We are not responsible for packages lost due to incorrectly entered addresses.
▪ Failed Delivery & Re-delivery: If a delivery fails due to an address error, any additional shipping costs for re-delivery may be charged to the customer, and the order may not be eligible for a refund.
Faulty Products
Please verify if you received the product as ordered and check for any defects before opening the packaging.
While we take care in product management, if you receive an incorrect or defective item, refrain from opening/confirming it and contact us within 7 days.
▪ Exchanges/refunds are not possible for opened items.
▪ Returning items without prior contact will not be addressed.
▪ Essentially, only defective products qualify for exchanges or returns.
Shipping Guide
| Delivery Period Guide |
| Standard Delivery |
3 to 9 days |
Delivery begins within 7 to 10 days of placing your order.
Haven't received a confirmation email? You can track your shipping number on our website.
For Members
[You can check My Account page.]
For Non-Members
Tracking Website : https://www.epantos.com/ecp/web/pr/dt/popup/trackingPopup.do
Pantos : http://www.epantos.com/
Frequently Asked Questions about Shipping
The shipping status shows that it has arrived in the country where I am, but I haven't received the product
: There may be delays due to customs procedures. Please be patient, and if there is no change in the delivery status for 2 weeks, contact us.
The delivery status says the delivery has been completed, but I haven't received it
: Please contact the local delivery company as soon as possible.
If you still don't know where the product is, please contact us.
The product has already been delivered, can I change the address? How can I change it?
: Address changes are not possible during shipping. If you need to change the address, inform us upon returning the product.
Ensure you provide the correct address when placing your order.
